Privacy Policy
Last updated: November 2025
1. Information We Collect
We may collect the following types of personal information from you:
Name, email address, phone number, postal address, and other contact details you provide.
Payment and billing information (processed by our secure third-party providers).
Technical and usage data: IP address, browser type, pages visited, times of visits, and cookies.
Information you give us when you request a quote, contact us, leave a review, or use our services.
2. How We Use Your Information
We use your personal data for some or all of the following purposes:
To provide, deliver and manage our boiler installation, servicing and repair services.
To respond to enquiries, provide quotes, confirm bookings and communicate with you.
To process payments and manage billing.
To send marketing communications (only where you have consented) and promotional offers.
To improve our website, services and user experience.
To comply with legal and regulatory obligations (including gas safety regulations).
3. Legal Basis for Processing
We rely on one or more of the following legal bases to process your personal data:
Your consent (where you have explicitly given it).
Performance of a contract (for example when you engage us for boiler services).
Compliance with a legal obligation (e.g., safety regulations).
Our legitimate interests (for example improving our services, maintaining security), provided your rights do not override our interests.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website to enhance your experience, remember preferences, analyse site performance, and for marketing purposes. You may control cookies via your browser settings; however, disabling cookies may affect how our website functions.
5. Data Sharing and Transfers
We do not sell your personal data. We may share information with:
Trusted third-party service providers such as payment processors, hosting providers, and marketing platforms.
Regulators or authorities when required by law.
In the event of a business sale or restructuring, your data may be transferred subject to confidentiality and data protection safeguards.
If your data is transferred outside the UK, we ensure appropriate safeguards such as standard contractual clauses.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes described above or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
You have the following rights:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict the processing of your data.
Request data portability (in a structured, commonly-used format).
Withdraw consent any time where processing is based on your consent.
To exercise these rights, please contact us at:
Premier Gas
69 Long Gair, Winlaton, NE21 6RA, Newcastle upon Tyne
Email: chris@premier-gas.uk
Phone: +44 7514 831 093
8. Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “Last updated” date above. Your continued use of our services and website constitutes your acceptance of the updated policy.